Policy page
Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.balticlinenstore.com (the “website”).
Personal information we collect
This Privacy Policy does not apply to the practices of third parties that we do not own or control.
When you place an order, submit your account information or participate in Baltic Linen promotions or surveys, our website collects your personal information such as your name, e-mail address, mailing address, and payment information (credit card numbers and banking accounts). We will use your information collected online to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the website (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).
Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the website -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Do not track
Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The website is not intended for individuals under the age of 18.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at gintaras@balticlinen.lt or by mail using the details provided below:
UAB “Baltijos Linai”
Bijunu g. 12,
Kaunas, Lithuania
LT48399
Shipping-policy
Shipping Status: We are still shipping Standard + Rush orders as usual. Please note, Standard orders ship via USPS which may experience delays.
Shipping - Costs, International
Standard Shipping
- Sent Monday through Friday, excluding holidays with the standard post "Lithuanian post".
- Orders typically have a processing time is 1-3 business days after being placed.
- Orders are expected to arrive within the:
15 - 20 working days of being shipped to USA&Canada.
20 - 40 working days of being shipped to New Zealand, Australia.
Please note, customers ordering internationally are responsible for their own return and exchange.
Please email erika@balticlinen.lt for assistance.
When you place an order, you should receive an acknowledgement email confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.
We only accept your order once payment has been approved.
You may be able to cancel (not change) your order within a short period of time, which is 12 hours.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offense – get in touch with Customer Care and they’ll be happy to speak to you about it.
Refund policy
We gladly accept returns, exchanges and cancellations
Contact us within 5 days of delivery, dispatch items back within 7 days
or request a cancellation within 12 hours of purchase.
To initiate a refund, contact us before returning the item. Refunds won't be processed for items returned without prior contact. In such cases, you can choose
another item of the same value from our shop.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Socks (hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Refund
Please make sure the items are complete, in perfect condition - unworn, unused, unwashed - with attached labels and original packaging.
If you did not get your parcel within the estimated delivery time, please contact us first.
If your parcel is stuck in your country's post office please contact them first, because in that way we can not control delivery.
We can make a refund after 30 working days, after contacting our courier and if we see in our tracking that the parcel has been lost (when tracking shows shipped and never reached the destination country).
If the Item came back to us due to the customer's fault (did not apply for the parcel, refused, ignored postal service notes, forgot that ordered and etc.) we can make a refund for the product, excluding shipping costs.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item.
Term of service
Orders typically have a processing time is 1-3 business days after being placed.
Our shipping time with standard post "Lithuanian post" to US is around 15 - 20 business days after dispatch. To Europe is around 5 - 10 business days after dispatch.